Firewood Delivery

Orders placed before 1pm, Monday to Friday, are dispatched the same day through the Palletways – Europe's largest provider of express pallet delivery services. With over 300 depots in 13 countries, it processes 25,000 pallets daily.

Please note that UK pallet delivery charges by pallet delivery service providers vary from £26.75 per pallet to as high as £ 71.25, if delivered to Aberdeen, for example. UK Logs For Sales provide free delivery to the Birmingham and Lichfield areas only, and ask for a little surcharge for the rest of the UK’s postcodes, depending on your area. 

To check your delivery, simply select any product -> go to Shopping Cart -> VIEW CART -> estimate Shipping & Taxes, or you can do this step when you checkout.
Standard Economy – most pallets are delivered in 2 to 3 business days if sent with the Standard Economy delivery option. Delivery time can take up to 4 working days for a very small proportion of shipments. Please note that, although most pallets are shipped within this time scale, we are unable with this delivery option to give a 100% confirmation on the exact delivery date. Delivery times are Mon–Fri, 9am – 5pm (on very rare occasions, 9am – 7pm).

What happens after I have placed my order?
-    You will receive an automated confirmation of the order placed.
-    We will manually process your order and send you confirmation by email.
-    We will notify you via text message of your tracking ID, which you will have to use to track the progress of your delivery.

Access to the property
All of our pallet deliveries are contracted at kerbside. Deliveries made closer to the property are done at the driver’s discretion. Our regular deliveries are done with an 18-ton vehicle that measures 2.8m wide x 4m high x 11m long, including the tail lift. The delivery to the property is done on a pallet pump truck, if possible, and at the driver’s discretion.

Restricted Access
You can only select a 7.5-ton vehicle for your delivery if it’s necessary. This is done by adding your request details in the comment box at checkout. The 7.5-ton vehicles are 2.8m wide x 3.4m in height x 9.3m long, including the tail lift. The haulier might use a slightly bigger vehicle for the delivery, depending on its availability. Please note that the 7.5-ton lorries are for kerbside delivery – NOT for deliveries on to the property. 

Restrictions
The Pallet is manoeuvred with a pallet pump truck with small wheels. Please ensure that this is physically possible by ensuring there are:
•    No inclines
•    No grass
•    No gravel
•    No lips
•    No soil

Re-delivery 
Please ensure that you leave your mobile number so that you can be contacted upon delivery. If customers are not contactable, it might result in the pallet being returned to the depot.

Please note that there will be a redelivery charge of £35+VAT/pallet for each additional delivery attempt if there is no one able to receive the delivery or it cannot be left safely! It is YOUR responsibility to ensure that the delivery point is suitable for delivery, as per these instructions! 

Delivery without signature
This is an option if you think that no one will be able to sign for the delivery. With this option, we advise that you write a short, detailed message in the checkout comment box, saying where you want the pallet to be manoeuvred. Please note that the contract with the hauliers is kerbside only, and it is down to the driver’s discretion whether the pallet can be manoeuvred on to the property. 

Cancellations
Please be aware that a charge of £40+VAT/pallet may apply if your order needs to be returned or it is cancelled. 
Please note that it is YOUR responsibility to ensure that your location meets the safe delivery criteria. If the pallet cannot be delivered safely, it will be returned to the depot and a refund of less than £40 will be returned to you.

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